Shipping policy

Processing time frame

Processing time is 2-5 business days, Monday through Friday, during our normal business hours. Orders placed on Saturday or Sunday will start processing on Monday and if a holiday falls on a Monday, then the order will start processing on Tuesday. Carrier times may vary during the holidays. Please take note that we cannot guarantee any specific arrival dates. Tracking information will be provided via email.

Shipping & Handling

Packages are not insured, and we encourage you to add Route Shipping insurance to your order. Shipping charges depend on the order value. We ship orders by flat rate according to Carrier charges. We make every effort to use the lowest shipping cost available without diminishing the quality of shipping. We charge a small handling fee and exact fees are calculated at checkout. We may, refund shipping overages, if deemed appropriate.  

Double or Multiple Orders

If you have more than 1 order pending, and ask us to combine the order, please leave us a message immediately.  We will refund shipping and processing fees up to 5%.

Order Cancellations

Orders can be cancelled prior to being shipped. All sales are final once the order has shipped. We can cancel any unshipped order if we are unable to contact the purchaser. We retain the right to rescind or revoke any purchase and we reserve the right to refuse or cancel any transactions.

Customer Contact Information

We are not responsible for any issues regarding an order. If we cannot contact the customer, we may rescind or revoke orders due to incorrect, missing information or non-response.

Missing Packages

We are not responsible for packages that are shown delivered to you. It is not the responsibility of Bathhouse Treasures or shipping establishments to replace or reimburse missing packages. Please contact your delivery service as they are your best source to try and locate a missing package. 

Damaged Merchandise

If your product(s) are damaged, immediately document the damage via a photo, contact your delivery service and Bathhouse Treasures. We will need the documentation to file a claim on your behalf. Adding insurance at checkout is recommended.

Allergy Notification

We use various ingredients when creating our products and contact can possibly occur between these ingredients. Please checking the final product ingredients for allergies.  We are not physicians and we do not work in the medical field.  We make no health claims regarding our products. If you have any questions, please contact us.